Terms & Conditions

/Terms & Conditions
Terms & Conditions

Workshop Terms and Conditions 

These are my Workshop Terms and Conditions – when you book a Salvage Sister Workshop you agree to bound by these terms, please read them fully.

Workshops are only available as pre-booked events, the time, date and location of each workshop is listed in the Store within each Workshop’s page.

Please do not turn up for workshops on days not specified, or ones you have not booked – to avoid disappointment & confusion.

You can book available spaces online right up until one hour before the Workshop is due to start.

However, the booking and payment must be made online.

Location

You will find details about the location of the venue your workshop is held at in the ‘Location’ on the workshop listing, you can also head to the ‘Workshops Venues’ tab in the main navigation.

We have several new venues that will be launching over the coming months, some workshops will only be at specific venues, others might be on at several different venues.

Workshops are no longer held at The WoodStore in Elder Place.

It is vert important you check the venue of your workshop & make sure you can get there on the time and date specified.

All no-shows will lose their booking in it’s entirety, unless they have contacted me prior to the event &/or adhere to the timescales for moving their own booking as set out in the heading ‘Cancelling, Rescheduling & Refunds’ further down this age.

Safety

Steel toes caps or strong boots that cover your ankles and will protect your feet. 
Long hair tied back
No rings
No hanging jewellery
No baggy/floaty clothes that could get stuck in the power tools

All safety-wear is provided, however you are welcome to bring your own safety glasses, dust mask, apron etc.

Covid Safety Measures

To keep you safe during these uncertain times, we are keeping classes small for the time being, with a maximum of 6 students per class.

Wherever possible I encourage you to come with people in the same social group to limit the potential spread of germs.

All students are asked to bring their own face mask/sheild & be prepared to wear it when in close proximity to other students & myself is unavoidable.

I will be hosting the class in a clear face shield, as it is difficult to make myself understood with a face covering on.

Hand washing facilities & sanitiser will be made available on site to use as you wish.

Hands should be kept clean & sterilised/washed before entering the workshop to limit germs being passed onto tools & machinery.

Tools and machinery will be wiped over before & after the class with sterile wipes.

Please do NOT attend if you feel unwell – my terms and conditions have changed, you can now cancel & reschedule your own workshop booking up to 48 hours before the class is scheduled to start – for free.

It is important you cancel your workshop as soon as you know you cannot attend to avoid losing your booking & being unable to reschedule – full details under the heading ‘Cancellations, Re-scheduling and Refunds’ further down.

What happens if someone gets ill?

In the event that you becomes ill with suspected COVID-19 during or within 7 days of my workshops you MUST let me know as soon as possible.

If this happens I will pass this information on to other students that may have come into contact with you & ask them to quarantine for 7 days to limit the potential spread.

I will self quarantine for 7 days in line with the government guidelines & any workshops within that time will be rescheduled for the next available date.

Age Limits

There are no minimum or maximum age limits, however children under the age of 16 must be accompanied by a responsible adult and kept under control, they must also have a valid place booked for them.

We advise most classes are suitable for ages of 10+, however –  children attending MUST be able to listen and take direction, your children remain your responsibility during the class.

Carers and parents are welcome to ‘shadow’ their minors class/es, please advise in the order notes when booking the class of your intensions & the age of your child.

Cancellations, Re-scheduling and Refunds

Full day Workshops with less than four attendees will be rescheduled for another date, or you will be given a credit note for the amount you originally paid to spend on any workshop or product/s in store.

Regrettably it is not economically viable to run workshops with less than 3 attendees.  You will be notified at least 4 days before the class is due to start via the contact details on your order/appointment booking if your class will be rescheduled.

I advice leaving travel bookings until 3 days before the class is due to start.

I never offer refunds, however I do try my best to accommodate people who cannot attend a class they have booked due to illness or injury.

YOU CAN NOW CANCEL & RESCHEDULE BOOKINGS YOURSELF FOR FREE

When you cancel & rebook yourself it is free – BUT you can only do this at least 48 hours prior to the class. (You cannot change the booking within 48 hours of the start time as it is impossible to fill in short timescales.)

However – YOU CAN TRANSFER your ticket within 7 days of the start of the class to another person.

YOU MUST NOTIFY ME within 24 hours of the class start via email & ‘CC’ the new attendee in to transfer the ticket.

If you prefer me to cancel and rebook your class it must be at least 7 days before the class start, & a £15 admin fee is payable to move & reschedule it.

If no listed dates are convenient you will receive a store credit for the amount you spent on your initial booking which you will be able to redeem against any other workshop class or product available in store.

Credit notes are valid for 12 months.

It is important that you let me know as soon as possible if you are unable to attend your class.

Please only cancel & reschedule if you are ill, injured or have a serious reason for not attending.

If many people cancel/rebook at the same time it could mean the class does not run for anyone.

Classes with less than 4 students booked on will be rescheduled – this will be decided at least 36 hours before the class is due to start.

PLEASE NOTE; If I notice people are using this self-cancellation/reschedule policy in a manner it was not designed for (ie; hangovers, mistake bookings, change of heart etc), & it starts having an effect on other students who are following the rules – I will remove it & go back to charges for cancellations & rescheduling.

I reserve the right to change the Terms and Conditions at any time. You will be notified by Email.

Cancellation 

To cancel & reschedule head to your >account, >appointments & cancel it. if there is another date listed you can move it.

If there isn’t you can rebook when there is an appropriate workshop.

Due to attendees preferring to book months in advance it is often very hard, if not impossible to resell tickets the closer the booking change is to the event day, which means I used to lose valuable time moving bookings and lose the income from the ticket if I replace it for free, therefore I have now introduced self-cancellation & rebooking.

Please try to move the booking yourself before emailing me – there is a £15 admin charge for me to move it.

You may transfer the place you have booked anytime before the event start to another person as long as I am made aware of this please  contact me.

If for some reason out of my control, such as illness, injury or problems with the location etc, I am unable to fulfil your class on the date and time specified I will offer you three choices to amend your booking to another time, these are as follows –

A/ Offer you another date for the same workshop you originally booked.

B/ Offer you a place on any other workshop with availability of equal value.

C/ Offer you a credit note for the value of your original ticket which you may redeem on any Salvage Sister workshop or available product in store within the next 12 months.

You will be notified via the contact details submitted by you when booking your class that it has been rescheduled.

By booking & purchasing your Salvage Sister workshop class you are agreeing to be bound by the terms set out herein.