Terms & Conditions

Workshop Terms and Conditions (Scroll down for product T&C’s)

Workshops are only available as pre-booked events, the time, date and location of each workshop is listed in the Store within each Workshop’s page. Please do not turn up for workshops on days not specified, or ones you have not booked – to avoid disappointment. You can book available spaces online right up until one hour before the Workshop is due to start, however the booking and payment must be made online. You will find the Woodstore open for business Monday to Saturday, however workshops are only available on Fridays and Saturdays at the dates and times listed online.

Location

The workshops are held at
Brighton Wood Store
Elder Place
Brighton
BN1 4GY

Safety

Steel toes caps or strong boots that cover you ankles and will protect your feet 
Long hair tied back
No rings
No hanging jewellery
No baggy/floaty clothes that could get stuck in the power tools

Age Limits

There are no minimum or maximum age limits, however children under the age of 16 must be accompanied by a responsible adult and kept under control, they must also have a valid place booked for them. We advise the class is suitable for ages of 10+, children attending must be able to listen and take direction, your children remain your responsibility during the class.

Cancellations and Refunds

Workshops with less than three attendees will be rescheduled for another date, or you will be given a credit note for the amount of the ticket price paid to spend on any workshop or product/s in store. Regrettably it is not economically viable to run workshops with less than 3 attendees. You will be notified at least 36 – 48 hours before the class is due to start via the contact details on your order/appointment booking.

I never offer refunds, however I do try my best to accommodate people who cannot attend a class they have booked due to illness or injury if I am notified at least 10 days prior to the booking you will usually be able to move your booking to another available date that is convenient for you – however you will be charged an admin fee of £15. (For change of booking within 10 days of event start please read timescales and costs outlined below).

If no listed dates are convenient you will receive a store credit for the amount you spent on your initial booking which you will be able to redeem against any other workshop class or product available in store. Credit notes are valid for 12 months.

It is important that you let me know as soon as possible if you are unable to attend your class.

Cancellation timescales

Due to attendees preferring to book months in advance it is often very hard, if not impossible to resell tickets the closer the booking change is to the event day, which means I lose valuable time moving bookings and lose the income from the ticket if I replace it for free, therefore after much debate I have had to introduce a penalty for moving bookings which becomes greater the nearer it is to the event. I apologise for any inconvenience, however it is not economically viable to continue to move tickets for free. I hope you understand.

Cancelling or moving booking more than 10 days before event start – you will be charged a £15 admin fee to move your booking.

Cancelling or moving booking within 10 days of event start – you will be provided with a credit note for 75% of the amount you paid for the ticket.

Cancelling or moving booking within 7 days of event start – you will be provided with a credit note for 50% of the amount you paid for the ticket.

Cancelling or moving booking within 4 days of event start – You will be provided with a credit note for 30% of the amount you paid for the ticket.

Cancelling or moving booking within 48 hours of event start – you will not be refunded or receive a credit note due to being unable to fill this space at short notice.

I have had to implement this procedure for cancelling & rebooking workshops is because I spend a great deal of time moving bookings around because people change their minds, double book or don’t turn up & expect to take another place free of charge. This obviously wastes a great deal of time & money. I have implemented this new system to deter people from doing this – please make sure you are booking the correct date.

You may transfer the place you have booked anytime before the event start to another person as long as I am made aware of this please  contact me.

If for some reason out of my control, such as illness, injury or problems with the workshop location I am unable to fulfil your class on the date and time specified I will offer you three choices to amend your booking to another time, these are as follows – A/ Offer you another date for the same workshop you originally booked. B/ Offer you a place on any other workshop with availability. C/ Offer you a credit note for the value of your original ticket which you may redeem on any Salvage Sister workshop or available product in store within the next 12 months. You will be notified via the contact details submitted by you when booking your class within 36-48 hours of the start of the class.

By booking & purchasing your Salvage Sister workshop class you are agreeing to be bound by the terms set out herein.

Purchase and or commission of bespoke goods

When you commission a bespoke piece of furniture or metalwork from The Salvage Sister your brief, design, taste and everything you require is taken into account to design something spectacular with your tastes and needs at the forefront. For this reason I cannot give refunds or exchange goods which are handmade.

If you find a part which you deem faulty – for instance a light bulb or plug, please contact me and I will make arrangements for you to send that part back and I will replace it with something of the same or greater quality.

The utmost care is taken in providing you with quality goods and great customer service, all sales are final, please take this into account before ordering.

Products in store 

I DO NOT OFFER refunds on any products or parts unless they are faulty – if an item is deemed faulty in a lamp kit for example I will replace the faulty part.

Due to my DIY kits including a download which cannot be un-downloaded or un-seen it is impossible to return a an item that includes a digital download.

By clicking ‘download’ in your email receipt or following the link to the free download you accept these Terms and Conditions.

If you find fault with one of the products in your kits I will replace that item only.

All Salvage Sister merchandise, downloads and imagery are copy-written, any person, sole trader, limited company or corporate entity found to use the text or imagery on this site, my downloads or literature without prior written consent will be taken to court and forced to remove any and all copy-written content taken from Salvage Sister(TM). Any financial loses incurred from this due to legal fee’s, wasted working hours and stress will be redeemed in full from the guilty party.

Shipping 

When you order a tangible product (ie; not a workshop class, download or virtual item) the product will be shipped to you when the fabrication of it is complete. Therefor some items take longer to ship than others, although I always keep my clients up to to date with the various stages of production right up to the day it ships.

The shipping method used is relative to the size and weight of the item, shipping starts at £2.99 for small items like lamp kits & multiple small items purchased at the same time can have their shipping combined.

The shipping details outlined above are for UK mainland only at this time. However, if you wish for shipping to locations outside this area that can be arranged. Please contact me before making a purchase so the costs can be evaluated and agreed upon before fabrication starts.

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By commissioning Salvage Sister work you are agreeing to be bound by the terms set out herein.