Workshop
Frequently Asked Questions
Here you can find answers to all the most common questions asked. Please head straight to the subject matter heading you are looking for your question.
Head to the ‘WORKSHOPS” Tab and find a workshop you want to attend, find the calendar and select the date listed for the workshop. Add your quantity to the basket and checkout.
Make sure you read all the details fully – Everything has changed. Please read my Terms & Conditions.
I am taking every precaution to keep you safe. See my COVID Policy for the details.
We are slowly regrouping at several new venues since COVID-19 lockdown. We haven’t been able to run all our workshops from April 2020 – April 2021 because of this.
We have returned with Pallet Furniture and Freestyle Workshops first at MidSussex Wood Recycling on various Saturdays throughout the Summer.
My lamp making, scrollsaw art, wood crafts and Powertools classes are returning this July 2021 at out new Venue Brighton Girls GDST.
I will no longer add workshops for every Friday and Saturday.
Workshops will be spread across multiple venues with varying classes & times on different days of the week.
Some of our new venues are schools and universities, within beautiful buildings in Brighton & Hove.
You must be signed up to my Mailing List to get notifications about out latest workshops.
No, some workshops are better suited to specific venues, make sure you know which venue you are booking.
If your gift or credit was unused during April 2020 – April 2021, please forward the email which contains your gift card details and store receipt and I will extend this for you for another 6 months.
If you have store credit – please send the original order and email thread which contains the details of your store credit for extension.
Please start the email heading in capitals – LOCKDOWN EXTENSION PLEASE.
Any outstanding workshop tickets, gift cards, store credits etc will be extended so you can use them when lockdown/quarantine is over. I never want anyone to miss out or worry that they will lose their ticket.
As long as the directions in my Terms & Conditions are followed you will not lose your ticket. Please keep the original receipt or email to prove the transaction.
You can now cancel and reschedule your own class.
This is free of charge if you log in and reschedule it yourself at least 48 hours before the scheduled start date of your workshop. If you need to cancel within 48 hours of the class start you can send someone in your place by transferring your ticket to them.
You can pass it to a friend, or someone who can make use of it – however, they cannot change the date, they must attend the class you cannot and you must let me know via email with the new attendee cc’d in at least 24 hours before the class starts.
Due to current pandemic, I have changed my Terms & Conditions to make it easier for you to move classes you cannot attend due to illness.
Please do not attend if you feel ill.
Please note – cancelling your workshop booking does NOT issue a refund. Please use this device to reschedule to a more convenient time. If there are not available, please cancel the class and wait until there are.
I do NOT offer refunds, only rescheduling. Only book if you are serious about attending on that date please.
When too many people cancel, it can stop classes running for others.
See Full details of my Cancel, Refund and Rescheduling policy in my Terms & Conditions. It is important you read this as when you book my workshops you agreed to be bound by these terms.
No refunds will be offered for classes that need to be rebooked. You will be supplied with a credit note or details of the upcoming class/es I can add you to.
No, I NEVER offer refunds. You can reschedule – please see the heading ‘What happens if I can’t make it on the day?’
You can transfer your ticket to someone else, although they will need to bring proof of this on a mobile device, and you must notify me with their full name and email address at least 24 hours prior to the workshop you are due to attend in an email with the cc’d in. You cannot transfer someone else to another date – transfers are only if they can attend the same date and time you originally booked.
Yes indeedy! You certainly can, in fact you can use this on any Salvage Sister product, workshop or service. Find my Gift Cards here.
You can customise the amount, message, image and more.
Steel toes caps or strong boots are advised that cover the ankles, no open toed footwear is permitted in the workshop. There are WC facilities where you are welcome to change. You are welcome to bring your own PPE, tools etc to gain confidence with them.
Minors can join in the Workshop, although they need a ticket and must be sensible during the workshop and be able to follow safety instructions. The minor is your responsibility in the workshop. If you do not wish to take part, but your child does – this is fine if you are nearby. We often have carers and parental figures ‘shadow’ for the day for emotional support, and just to make sure things go OK. This is totally fine, just let me know in the order notes please.
Yes, you’re in luck there are toilets provided on site – some rural venues may have compost toilets. Hand-washing and sterilising facilities will be available.
You can check all facilities offered at the particular venue your workshop is held at with the venue tab.
Some of our venues are rural, some are in town centres and have easy access to transport links. You can check this in the info tabs on the workshop listing.
Some of our venues are rural, some are in town centres and have easy access to transport links. You can check this in the info tabs on the workshop listing.
So I cannot guarantee it won’t get sold or something if it is left unattended. (You laugh, it’s happened!!)
You could also go to the Post Office and send the item to yourself at home if you don’t want to carry it around all day.
We have never had any injuries other than splinters during the classes. You will be taught how to safely use the equipment, so we take every precaution to ensure your safety. Workshop accidents should be very few and far between when students are given the correct PPE (safety wear) and are taught safe handling and operation of powertools. We always have a sterile first aid kit on site should there be any problems at all, and did you know… I used to be in the RedCross, and my assistant is a certified First Aider.
Maybe, depends what venue you’re heading to – check this in your venue facilities please. Please bring your own refreshments when visiting MidSussex wood recycling in Haywards Heath.
You can take as many photos and videos as you like – As long as this does not affect your safety, or the safety of others. Please find me on social media and tag me (Below), we also use the hashtag #salvagesisterworkshops where you can see other visitors’ images.
Just say the word and we’ll make sure you were never seen! Just make sure you let me know in the order notes when you check out for your workshop/s – or at least 48 hours before the class – if more than 2 attendees do not want images taken the photographer will be cancelled (if applicable).
If you cannot carry the item and do not have a vehicle you can arrange a courier or donate the item to the Woodstore/Venue for them to sell and put funds back into the organisation. In special circumstances The Salvage Sister may help you arrange logistics of items, but this must be agreed prior to the workshop day, please get in touch for details.
We always ask attendees to arrive in time because it gives you time to get acquainted with each other, get your PPE on and start the class in a relaxed manner. Classes start at the proposed time whether you are there or not (Sorry – 5 mins grace is the norm, then we carry on).
This is because the whole class will find it difficult to finish if they are all delayed. If you come late please slide in, dump your stuff and grab your PPE, there will usually be someone on hand to guide you while the class continues. When I have set the class their next task I will come back to you and go over what you have missed, bear in mind however – that you may not finish your piece if you are late and we cannot stay later because of this.
Although sometimes being late is unavoidable, if you are running late please CONTACT ME.
I do not list my phone number because I cannot take calls when I am teaching a class, for obvious reasons. When I’m working on commissions etc I often don’t hear the phone, and do not have time to take calls and check orders all day.
Everything you need to know should be listed in these FAQ’s and T&C’s. If you feel something should be added here let me know by getting in touch here, or adding comments below.
Therefor all correspondence must be made via email within the correct timescales. If someone is missing I will make sure I go through my emails at the earliest available opportunity – however; if you are trying to let me know you cannot make it on the day of your class it is already too late.
Please see my T&C’s regarding Cancellations, Refunds and Rescheduling.
Wherever possible I try to make workshops as accessible as possible – please check the facilities on the venue listing and let me know in the order notes if you require assistance in any way.
You can find a link in the foot of the website, oir CLICK HERE.
Ok, great stuff – email me your question via my CONTACT FORM, and I will add it here with your answer ASAP 😉 See you soon!!
