Workshop – Frequently Asked Questions

FAQ’s

Here you can find answers to all the most common questions asked. Please head straight to the subject matter heading you are looking for your question, if you do not see an answer to your query please contact me via the ‘Get in Touch’ tab

Do you sell gift cards?

Yes, you can choose the amount, and customise the date it sends, the message and image – Click here

How do I become a retailer of your DIY Kits and products?

You can contact me here with details of why you think my products are a good fit for your business, where you are based, what you want to stock and the amounts, I will get back to you with my wholesale prices.

WORKSHOPS 

Are there WC facilities on site?

Yes, you’re in luck there are toilets provided on site.

Where is the nearest carpark?

The nearest carpark is Vantage Carpark a hundred yards or so up the street. There are also parking bays over the road. There are more carparks towards the North Laine on Whitecross Street and Blackman Street which are more expensive. Please make sure you are parked legally, we cannot accept responsibility for parking or towing fines.

I want to come by train, how far is Brighton train station from the workshop location?

Brighton Station is 10 minutes walk from The WoodStore where the workshops are held.

Where is the nearest Bus Route?

There are many bus stops and bus routes passing this area, we are close to Seven Dials, London road and Brighton Station, as such there are many passing busses and variations of routes you could use. Take a look at Brighton and Hove buses to  plan your route, the location of the workshops is;

Brighton Wood Store
Elder Place
Brighton
BN41 2GD

What happens if I can’t make it on the day?

You have two choices – transfer the attendee on the workshop or move the workshop to another listed date – please see below for details of cost vs timescale to event start.

If you give me a reasonable amount of time to be able to resell your ticket I will endeavour to help you as best I can, admin fees and date moving fee’s and included below with each timescale.

You can transfer your ticket to someone else – this means someone else will attend your workshop in your place on the date and time specified on your booking, you must notify me of this & send their full name and email address for the correspondence of workshop details, including safety. You cannot transfer and move the date.  When you transfer a ticket you must let me know the name of the person coming in your place & pass me their email address within 24 hours of the class start time.

I do not offer refunds – you can move your date with a small admin fee, please see below;

If you let me know 10 days or more before the workshop start that you cannot attend I will move your date manually or give you a credit note to return on a day that you can attend – the cost of this is £15 admin fee per person payable before the booking is moved. Any further movement to the date, time or class will incurr further admin charges. – MAKE SURE YOU HAVE THE CORRECT DATE.

Cancellation timescales

Due to attendees preferring to book months in advance it is often very hard, if not impossible to resell tickets the closer the booking change is to the event day, which means I lose valuable time moving bookings and lose the income from the ticket if I replace it for free, therefore after much debate I have had to introduce a penalty for moving bookings which becomes greater the nearer it is to the event. I apologise for any inconvenience, however it is not economically viable to continue to move tickets for free. I hope you understand.

Cancelling or moving booking more than 10 days before event start – you will be charged a £15 admin fee to move your booking.

Cancelling or moving booking within 10 days of event start – you will be provided with a credit note for 75% of the amount you paid for the ticket. (If the £15 admin fee is greater than 75% of your ticket you will pay this instead.)

Cancelling or moving booking within 7 days of event start – you will be provided with a credit note for 50% of the amount you paid for the ticket.

Cancelling or moving booking within 4 days of event start – You will be provided with a credit note for 30% of the amount you paid for the ticket.

Cancelling or moving booking within 48 hours of event start – you will not be refunded or receive a credit note due to being unable to fill this space at short notice.

You may transfer the place you have booked anytime before the event start to another person as long as I am made aware of this please  contact me.

If for some reason out of my control, such as illness, injury or problems with the workshop location I am unable to fulfil your class on the date and time specified I will offer you three choices to amend your booking to another time, these are as follows – A/ Offer you another date for the same workshop you originally booked. B/ Offer you a place on any other workshop with availability. C/ Offer you a credit note for the value of your original ticket which you may redeem on any Salvage Sister workshop or available product in store.

Is my ticket transferable?

You can transfer your ticket to someone else, although they will need to bring proof of this and you must notify me with their full name and email address at least 24 hours prior to the workshop you are due to attend. You cannot transfer someone else to another date – transfers are only if they can attend the same date & time you originally booked.

What should I wear?

Please bring suitable clothing that you don’t mind getting dusty. Your clothing should be comfortable to work in, with no loose or baggy parts that could get stuck in the power tools. Rings and hanging necklaces or earrings must be removed & long hair must be tied back.

Steel toes caps or strong boots are advised that cover the ankles, no open toed footwear is permitted in the workshop. There are WC facilities where you are welcome to change.

I want to bring a minor with me is that OK?

Minors can join in the Workshop, although they need a ticket and must be sensible during the workshop and be able to follow safety instructions. The minor is your responsibility in the workshop.

Can I store my finished work at the WoodStore and come back for it later?

No. We advise taking your completed work with you, as we do not have a storage facility. You could also go to the Post Office and send the item to yourself at home if you don’t want to carry it around all day. The nearest Post Office is in London Road (BN1 4JF) which is a 2 minute walk and is open until 17:30 on Saturdays.

What if I injure myself during the class?

We have never had any injuries other than splinters during the classes. We always have a registered Health and Safety officer on site incase you accidentally injure yourself. You will be taught how to safely use the equipment so we take every precaution to ensure your safety.

Can I get a refund because I cannot attend?

No, I do not offer refunds. Please see the heading ‘What happens if I can’t make it on the day?’ at the beginning of the workshop FAQ’s & my Terms and Conditions

Will I be able to get food and refreshments nearby?

Yes! This is Brighton, there are restaurants, cafes and bars jostling for your attention on every street, in fact just over the road you can access London Road which has many eateries and shops for you to peruse. No refreshments are available at The WoodStore however.

Can I take photos during the event?

You can take photos and videos as long as this does not impair safety. Please find me on social media and tag me, we also use the hashtag #salvagesistercharis where you can see other visitors images.

I don’t want my photo taken, what should I do?

Just say the word and we’ll make sure you were never seen!

I want to come and make the item but it’s too big to take home, what should I do?

If you cannot carry the item and do not have a vehicle you can arrange a courier or donate the item to the Woodstore for them to sell and put funds back into the social enterprise. In special circumstances The Salvage Sister may help you arrange logistics of items, but this must be agreed prior to the workshop day, please get in touch for details.

What if I’m late?

We always ask attendees to arrive in time because then you have time to get aquatinted with each other, get your PPE on and start the class in a relaxed manner. Although sometimes being late is unavoidable, if you are running late please let me know here. Depending on how late you are you may find that you do not have enough time to complete the build, or you may miss parts of the class as we cannot hold up all the students.

Is there access for disabled persons?

The workshops are on the ground floor so wheelchair access is provided. Please contact me if you have special requirements and I will endeavour to help you with them.